Copyright Infringement Policy

A. Policy Statement

Volt Broadband, L.L.C. (“Volt”) complies with the Online Copyright Infringement Liability Limitation Act of 1998 (17 U.S.C. § 512). As required by that Act, this policy reserves the right for Volt to terminate the services of customers who repeatedly infringe copyrights.

B. For Complainants of Copyright Infringement

1. Pursuant to the Digital Millennium Copyright Act (“DMCA”), copyright owners may notify a service provider such as Volt of alleged copyright infringement carried out on the provider’s network. Copyright owners may report alleged infringements of their works by sending Volt’s authorized agent a notification of claimed infringement that satisfies the requirements of the DMCA. To serve a Notification of Copyright Infringement on Volt Broadband, L.L.C., send your Notification to:

DMCA Agent
Volt Broadband, L.L.C.
Email: [email protected]

2. For a complaint to be valid under the DMCA, the Notification must include the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single Notification, a representative list of such works at that site.
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Volt to locate the material.
4. Information reasonably sufficient to permit Volt to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted.
5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the Notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

C. Volt’s Receipt of a Copyright Infringement Notification

1. When Volt receives a notification of copyright infringement containing the information described in Section B(2)(a)-(f) above, Volt will notify the affected customer of the alleged infringement.

2. Volt will also take the following steps as to the customer alleged to have engaged in copyright infringement:

1. First warning: Notice will be sent via U.S. Mail or email (at the email address provided by the customer in the Volt Broadband Customer Order form) to the customer notifying them of their copyright infringement and violation of Section L of Volt’s Customer Service Agreement entitled “Acceptable Use of the Volt Website and the Services.” This notice will also inform the customer that Volt may suspend or terminate service if the violation continues.
2. Second warning: If there is a second offense in a 12-month period, a second warning notice will be sent to the customer via U.S. Mail or email (at the email address provided by the customer in the Volt Broadband Customer Order form). This notice will inform the customer of their copyright infringement and continued violation of Section L of Volt’s Customer Service Agreement entitled “Acceptable Use of the Volt Website and the Services.” The notice will also inform the customer that Volt may suspend or terminate service if the violation continues.
3. Final warning: If there is a third offense in a 12-month period, Volt will issue a final warning to the customer via U.S. Mail or email (at the email address provided by the customer in the Volt Broadband Customer Order form). This notice will inform the customer of their copyright infringement and continued violation of Section L of Volt’s Customer Service Agreement entitled “Acceptable Use of the Volt Website and the Services.” The notice will also inform the customer that Volt may suspend or terminate service if the violation continues.
4. Notice of Suspension/Termination: If there is a fourth offense in a 12-month period, Volt will suspend or terminate the service and send a notice to the customer via U.S. Mail or email (at the email address provided by the customer in the Volt Broadband Customer Order form). This notice will inform the customer that their account has been suspended or terminated effective immediately.

3. Volt reserves the right act immediately and without notice to suspend or terminate services in response to a court order or other legal requirement that certain conduct be stopped, or when Volt determines that the conduct may:

1. expose Volt to sanctions, prosecution, or civil action,
2. cause harm to or interfere with the integrity or normal operations of Volt’s network or facilities,
3. interfere with another person’s use of the services or the Internet,
4. damage or disparage the reputation of Volt or the services, or
5. otherwise present a risk of harm to Volt or its customers or their employees, officers, directors, agents, or other representatives.

D. Record Retention

All Copyright Infringement Notifications, supporting documentation, and correspondence with the customer shall be retained in Volt’s imaging system for a minimum of five (5) years. A database that includes, account number, date of notification, etc., will also be kept of all Copyright Infringement Notifications.

E. Responsibility

Volt’s DMCA Agent is listed as the FCC and ISP Designated Agent and will be the primary point of contact for all Copyright Infringement Notifications via the following email address: [email protected].

Revision 11-01-2022