Support

Have a question? We’re here to help. Please review the most commonly asked questions below. If you need additional help, our friendly customer care representatives can help!

SCHEDULED MAINTENANCE

Log Cabin area customers supplied by the Uniti network may see intermittent connectivity on Tuesday, November 15 from 11:00pm until Wednesday, November 16 at 6:00am and again Thursday, November 17 from 11:59pm until Friday, November 18 at 6:00am for equipment and router upgrades.

How do I pre-register?
To pre-register, please go to VoltBroadband.com/signup. Please note, we cannot pre-register you via Facebook. If you are having issues pre-registering, please call our office at (318) 728-1022 and speak with a customer care representative.
The system cannot find my address.

Ensure you are using a NELPCO member registered address. Please note the following: After you begin typing your address, the system will pre-fill the address you are entering. You must click this in order to select the address in our system. If you continue to have issues pre-registering, please call our office at (318) 728-1022 and speak with a customer care representative.

My address shows up incorrectly on the map.

Please call our office at (318) 728-1022 and speak with a customer care representative.

Is service available at my address?

Until the project is completed around the end of 2023 or early 2024, it might not be yet. However, by pre-registering, we can contact you as we get closer and also notify you when service is available.

How much longer before I get service at my address?

At this time, we don’t have an exact estimate. The project should be completed within 20 months, which means all NELPCO members will have access at that time. The first customers began receiving service in late August 2022. However, by pre-registering, we will begin emailing you soon as we get more definite timeframes in each area.

Who is Volt Broadband?

Volt Broadband, LLC is a wholly owned subsidiary of Northeast Louisiana Power Cooperative created to establish and maintain affordable high-speed fiber internet service for the members of the cooperative.

Why did NELPCO decide to create a broadband company?

In addition to allowing the cooperative to enhance the quality and reliability of its electric service, NELPCO believes fiber internet service will vastly improve the quality of life in Northeast Louisiana.

What is fiber internet and why is it better than other types of internet?

Fiber optic internet transmits data through glass fibers as pulses of light and can carry large amounts of data much faster than other internet technology. Fiber is the most reliable and secure way to transmit data at the fastest upload and download speeds available.

How will internet service affect my electric bill?

Volt Broadband internet services will be billed separately from NELPCO power bills.

Contact Information

Phone
(318) 728-1022

Support Email
[email protected]and.com

General Inquiries
[email protected]

Mailing Address
150 Christian Drive
Rayville, LA 71269

Customer Service
Phone Hours

Monday – Friday
8am – 5pm

Find out what services are available at your address.