Have a question? We’re here to help. Please review the most commonly asked questions below. If you need additional help, our friendly customer care representatives can help!
How do I pre-register?
The system cannot find my address.
Ensure you are using a NELPCO member registered address. Please note the following: After you begin typing your address, the system will pre-fill the address you are entering. You must click this in order to select the address in our system. If you continue to have issues pre-registering, please call our office at (318) 728-1022 and speak with a customer care representative.
My address shows up incorrectly on the map.
Please call our office at (318) 728-1022 and speak with a customer care representative.
How much longer before I get service at my address?
At this time, we don’t have an exact estimate. The project should be completed within 20 months, which means all NELPCO members will have access at that time. The first customers began receiving service in late August 2022. However, by pre-registering, we will begin emailing you soon as we get more definite timeframes in each area. You can also check our Construction Schedule Map to get an estimate.
How much will this service cost?
How will internet service affect my electric bill?
Volt Broadband internet services is billed separately from NELPCO power bills.
What is fiber internet and why is it better than other types of internet?
Fiber optic internet transmits data through glass fibers as pulses of light and can carry large amounts of data much faster than other internet technology. Fiber is the most reliable and secure way to transmit data at the fastest upload and download speeds available.